CLAIMS

If the loss is caused by burglary or theft, notify the police immediately.
Go room-by-room to take an inventory of the damaged or stolen property.
If safe to do so, take pictures, make temporary repairs and take steps to protect your property from further damage.
If the home is unlivable, vacate the premises and move to a safe location.
Keep all receipts for repairs, temporary housing, meals, and other miscellaneous expenses. Please make sure the receipts are itemized.
Please do not dispose of damaged items, as we may need to see them to complete your claim.
Contact Mercury as soon as possible at (800) 503-3724.

Your policy number.
Date and time of the incident.
If a police report was taken, please provide the name of the police department and the report number.
A general description of what happened.
The address of the damaged property.
A brief description of the damage sustained.
If a General Liability claim and a lawsuit have been filed, please provide a copy of the lawsuit that includes the name of the person who received it, the time and date it was received, and location where it was received.

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